Missed-call recovery for Irish businesses
Every missed call could be a lost job.
SMB Pilot automatically responds to missed calls with a natural SMS conversation, captures the enquiry, and delivers a structured lead — so you can call back informed and win more work.
How it works
From missed call to qualified lead — automatically.
During the conversation, SMB Pilot can capture the caller's name, the job or service required, their area, preferred timing and urgency — asking only what's relevant, without unnecessary questions.
Missed Call
A customer calls your number while you're on-site, driving, or with another customer. The call goes unanswered.
Automatic Conversation
Quickly after a genuine call goes unanswered, SMB Pilot sends the caller a natural, friendly text message on your behalf.
Useful Details Captured
The SMS conversation gathers what matters — name, job type, area, timing and urgency — asking only what's relevant, without unnecessary questions.
Structured Lead Delivered
You receive a clear, structured summary of the enquiry — ready to review and call back with everything you need to know.
Outcome Tracked
Record what happened with each recovered enquiry so you can see which missed calls became real work over time.
SMB Pilot
Text message
Who it's for
Built for Irish trades and service businesses.
If your phone rings while you're on-site, under a sink, up a ladder or with a customer — you're exactly who SMB Pilot is built for. We help owner-led businesses recover the enquiries that would otherwise go to a competitor.
- Plumbers
- Electricians
- Roofers
- Builders
- Landscapers
- Garages
- Cleaners
- Heating engineers
- Locksmiths
- Property maintenance
Why SMB Pilot
The right response, at the right moment.
Keep the conversation open.
When a caller cannot reach you, they may quickly try another business. A fast, helpful response keeps the conversation open while their intent is still high.
Know what the job is before you call back.
SMB Pilot captures the details during the SMS conversation. You get a structured summary — name, job type, area, timing — so your callback is informed and efficient.
Keep the number your customers already know.
Where the business's phone setup supports conditional call forwarding, unanswered calls can be routed to SMB Pilot without changing the number advertised to customers. Compatibility is confirmed during onboarding.
Fewer interruptions while you work.
SMB Pilot handles the initial back-and-forth so you're not fielding half-formed enquiries mid-job. You get a tidy summary when it suits you.
Handles urgency and suitability naturally.
The conversation can identify urgent situations, assess whether the job is a good fit, and flag callers who'd prefer to speak with a person — so nothing important slips through.
See which recovered calls become real work.
Track outcomes on recovered enquiries over time. Understand which missed calls turned into jobs and measure the value of what would otherwise have been lost.
Early pilot programme
Join the SMB Pilot programme.
We're currently inviting a small number of selected Irish trades and service businesses into our early pilot programme. If you're interested in recovering more missed-call enquiries, we'd like to hear from you.
No commitment. We'll contact suitable applicants to discuss fit and next steps.